Version 1.1 effective 23 August 2024
The Complex Services template provides a fit for purpose solution that can be used with minimal tailoring for non-materiel procurements where strategic or more complex services are required. The template includes ‘pattern clauses’, as used throughout Australian Standard for Defence Contracting (ASDEFCON), that can be used for managing any services required. Examples include garrison support, information and communication technology (ICT) support, professional services, and other services where there are no suitable panel arrangements or other ASDEFCON services templates.
The template also includes standardised options for the following:
- helpdesk services, training support, support resources, quality management, and Health Safety and Environment services
- services management activities including planning, reporting, conducting meetings and reviews
- provision and management of GFM, GFS, GFF, term extensions, a Performance-Based Contracting (PBC) framework, and phasing in and out of complex services
- a number of possible payment mechanisms for recurring services, task-priced services, milestones and Survey and Quote services
- Defence Industry Participation clauses for non-materiel contracts valued between $4 million and $20 million (GST Inclusive).
Further guidance on when to use Complex Services template has been included in the Contract template selection and tailoring guide.
Complex Services template version 1.1 incorporates the following changes:
- new provisions to align with 1 July 2024 updates to the Commonwealth Procurement Rules, including the introduction of the Commonwealth Supplier Code of Conduct
- new ASDEFCON Clausebank optional clauses for procurements subject to the Australian Skills Guarantee Procurement Connected Policy and the Environmentally Sustainable Procurement Policy
- a reduced threshold for mandatory consideration by officials of the economic benefit of a procurement for the Australian economy
- implementation of the revised Defence Cost Principles
- various other updates in Defence policies and commercial standards.
A table of changes from version 1.0 to version 1.1 is available.
Table of changes - version 1.0 to version 1.1 (PDF, 144.29 KB)
Download files
Preliminary pages (PDF, 333.84 KB)
Part 1 - conditions of tender (PDF, 336.39 KB)
Part 1 - annexes to the conditions of tender (PDF, 475.59 KB)
Part 2 - draft conditions of contract (PDF, 962.09 KB)
Part 2 - attachments to the draft conditions of contract (PDF, 1.04 MB)
Part 2 - Complex Services pricing workbook (ZIP, 548.85 KB)
Part 3 - draft statement of work (PDF, 569.34 KB)
Part 3 - annexes to the draft statement of work (PDF, 369.3 KB)
Part 3 - data item descriptions (PDF, 501.91 KB)
Part 3 - supplementary data item descriptions (PDF, 263.13 KB)
Alternatively a zipped copy of Complex Services template in Microsoft Word and Microsoft Excel (for the pricing workbook) format is also available for downloading. When extracting from Winzip, ensure 'all files' and 'use folder names' is selected.
Complex Services template documents (ZIP, 4.08 MB)
The Toolbar and style set should be used to edit the template in Microsoft Word.
Defence accepts no responsibility or liability for the use of this document. For specific procurements, Defence reserves the right to make changes to the document (or select particular clause 'options') and is not bound to use the document for any particular procurement.
Guidance
The following guidance has been produced to assist procurement staff in using Complex Services template:
Additional guidance is available on the Industry governance page.