Defence Family Matters
The Defence Member and Family Helpline 1800 624 608
The Defence Member and Family Helpline is your first point of call for support, information and connection with your community, including your local DMFS team. The Helpline is available 24-7 and is staffed by qualified human services professionals including social workers and psychologists. They can also provide advice on mailing addresses and postal regulations for overseas deployments, and can facilitate the passing of urgent messages to deployed personnel.
You can also email the Helpline on memberandfamilyhelpline@defence.gov.au and receive a response within 24 hours.
International families
Australian Defence families who are living overseas can contact the Helpline free of charge by calling their country-specific Freecall number from a landline.
| Region | Helpline number |
|---|---|
| UK (United Kingdom) | 08000512187 |
| North America/Hawaii/Canada | 18558093999 |
| Malaysia | 1800816443 |
| Papua New Guinea | 000861004 |
Contact
DMFS Offices
