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Defence Member and Family Support

For ADF members and their families

1800 624 608


Online personnel services

Once you have a Defence Restricted Network (DRN) account, you will need to use the PMKeyS Self Service function online (known as PSS). PSS enables the electronic processing of some types of leave and the management of personal, emergency contacts and banking details. You will be trained on how to access and navigate this function. When logged into the DRN, visit PSS Instructions for more information.

Australian citizenship

It is a mandatory requirement of your acceptance of the conditions of service contained in your Letter of Offer that you apply for Australian citizenship once you have completed 90 days of service in Australia as provided by the Australian Citizenship Amendment (Defence Families) Act 2012 .

If you fail to apply for and accept citizenship under the terms of your conditions of service, your service may be terminated. Citizenship is not mandatory for your dependants (if applicable).

Once your citizenship has been granted you must advise the Defence Customer Service Centre in your location (on base) to enable your details to be updated on PMKeyS.

For more information on citizenship, refer to the Australian Department of Immigration and Border Protection - Citizenship .