Note: A Host Officer should be appointed for at least one month (usually until delivery of the personal and household effects). Air-freight usually arrives within one month; seagoing freight can take six weeks or more. A slightly shorter period may be experienced for New Zealand arrivals.
Obtain posting and contact details of the member and their family.
Liaise with the local Defence Member and Family Support (DMFS) Area Office to advise them of the arrival of the incoming lateral recruit member and family.
Contact the member prior to leaving their home country, to introduce yourself and your role in the process.
Confirm travel and arrival timings and advise that you will be meeting them on their arrival and will be taking them to their temporary accommodation (if not self-drive).
Provide unit details (e.g. contact names and numbers, location, up-coming events etc).
Advise where to access information regarding the new location and refer to Overseas Recruits website.
Provide them with your contact details and record theirs. Telephone numbers are good if their phone is set for international roaming (the duty phone if issued would also have to be set for international roaming to meet this need if necessary - check with Defence Voice Services). Email contact details are also useful, but should not be used as primary means of contact.
Refer member (and partner if applicable) to the DCO Education Liaison Officer (EDLO) for education options for their children.
For members with dependants - Contact Defence Housing Authority (DHA) to assist the member to select a service residence (SR), if this has not already been completed on Homefind . Service Residence is the preferred housing option. (member should have received their PMKeyS ID up to six weeks prior to appoint/enlistment. If not or they cannot remember - refer to posting order/signal.)
For members without dependants - Arrange for living-in accommodation (an initial period minimum of three months) from date of arrival.
Arrange for a vehicle that is large enough for the member, their family, their belongings and yourself as well ensuring that infant car seat requirements are adhered to.
Meet the member (and their family) at the airport.
Arrival tip - No matter where the Member (and family) come from, no matter how much they have researched Australia, they may experience communication difficulties and culture shock almost immediately and will need a little help along the way.
It is highly likely that the family will be tired and weary - almost certainly jet-lagged. It is possible they didn't have a good trip having left ‘home' behind them. Getting them to their temporary accommodation should be the topic of conversation. Where possible, leave ‘work talk' until after they have rested.
Accompany the member (and family if applicable) to their temporary accommodation and show them how to get to:
Temporary accommodation tip - Depending on the type of accommodation the family has been provided, they may need to purchase items such as vacuum cleaner, kettle, iron, clothes, children's needs, bedding, general utensils such as cutlery, crockery, mops and buckets to use until their freight arrives.
Assist the Member with obtaining an Australian phone service/number if not already obtained.
Assist the Member in obtaining an Australian Tax File Number (online).
Assist with establishing a bank account if not already established.
Assist the Member with obtaining an Australian drivers licence.
Brief the Member and their family on the program outline for the following days.
Accompany the Member to the unit on the first day of induction.
Arrange introduction to Command as appropriate.
Arrange for their new Defence Common Access Card (DCAC) and family DCAC to be issued.
Arrange for the Orderly Room/Customer Service Centre/PAC to administer all required pay, tax, allowance and Next-of-Kin documentation.
Act as the liaison between member and Defence Member and Family Support (DMFS) and other support elements in location. This includes providing Member with support organisation contact numbers including:
Arrange for the Member to receive a complete issue of uniform and kit.
Assist the Member in gaining DRN access as well as any applications required and coordinate any training required to access these programs.
Conduct a familiarisation tour of the unit/ship/barracks and the local area.
Point out on-base support facilities such as Community Centres, Defence Childcare facility etc.
Tip: Provide an opportunity for the Member's family to meet other unit families (this will be ship/unit specific).