Administration and customer service

Defence administration and customer service roles are key to ensuring the delivery of Defence outcomes. As Defence pivots towards a new operating environment, driven by the Defence Strategic Review and National Defence Strategy, the Commonwealth and the Australian public trust Defence to comply with policy and process.

Joining Defence in the administration and customer service environment can provide a diverse range of job opportunities and a fulfilling career.

Roles

Roles in administration and customer service include:

  • General Administration
  • Policy and Governance
  • Printing and Publishing
  • Base Support
  • Executive Assistant
  • Ministerial Support
  • Customer Service
  • Contact Service Centre
  • Stakeholder Management.

Administration and customer service employees will utilise interpersonal skills and stakeholder engagement, and have the opportunity to develop administration and customer service expertise.

Defence is seeking individuals who embody the Defence values. These values are the driving force behind exceptional service delivery, making them the heart of the organisation.  

Have an impact at Defence

  • Contribute to Australia's national security and Defence capability
  • Contribute to a strong performance and service culture
  • Foster strong collaborative stakeholder relationship
  • Enjoy professional growth and impact
  • Make a positive difference to the experience of colleagues working in Defence.