The Base Services Transformation Program is redesigning Defence base service contracts for tender.
Defence industry businesses are encouraged to refer back to this page for updates.
Objectives
The Base Services Transformation Program aims to redesign Defence base service contracts in order to:
- Sustain capability and be able to flex to changing government and organisational priorities.
- Provide services consistent with what is more broadly available across the community.
- Improve engagement between the Defence workforce and base service providers.
Program updates
Base Services Contact Centre - November 2024
Previously, Defence announced an intention to release a single stage open tender for Base Service Contact Centre (BSCC) services as part of the Base Services Transformation Program (refer to AusTender notice NOT/SEG/BSTP/2024/1C). After careful consideration, Defence has decided not to proceed with the planned tender.
Following a thorough review, Defence has concluded that a delivery solution integrated with existing Defence contact centres is better suited to Defence's operational and strategic objectives. As a result, no Request for Tender will be issued for these services.
Defence acknowledges industry’s interest and engagement and extends an appreciation for these contributions.
Information for industry
Business and Industry partners are invited to attend Base Services Transformation program information sessions and view updates. Information sessions and updates will be published on this page.
| Location | Date and time | Event |
|---|---|---|
| Recording of industry webinar | 2pm, 19 October 2022 | Industry webinar including Q&A session |
| Base Services Transformation Video | October 2022 | See how base services enable Defence to achieve its mission on behalf of the Australian people. |
| Recording | August 2022 | New update for Base Services Transformation Program |
| Recording | June 2022 | Update for Industry on the Base Services Transformation Program |
Request for Proposal
The Request for Proposal (RFP) was released via AusTender on 5 October 2022 and closed on
Short-listed organisations
The short-listed organisations were successful respondents to the RFP released via AusTender (RFP/SEG/BSTP/2022/01). These organisations will be invited to participate in Stage 2 RFT procurement.
The purpose of providing the contact details of the short-listed organisations is to facilitate the establishment of connections and potential teaming/sub-contracting arrangements amongst industry partners for delivery of future base services.
There is no guarantee that short-listed organisations will be successful in Stage 2 RFT procurement to deliver base services. Parties that approach any organisations on this list do so at their own risk, cost, and discretion.
Program timeline
Network contact list
The Network Contact List is available to facilitate the establishment of networks amongst industry participants for any future procurement for base services.
Any interested parties can request the opportunity to be included on the Network Contact List, including organisations not shortlisted from the RFP process. Submit request to bst.contactofficer@defence.gov.au.
Refer back to this page for the latest version of the Network Contact List.
Base Services Transformation - Network Contact List (PDF, 588.44 KB)