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Defence Estate Quality Management System (DEQMS) Davis Langdon Certification Services

Lessons Learnt and Knowledge Management

Process Stage - Completion

This business process stage provides a range of questions that should be considered at a minimum however additional questions and areas of consideration are encouraged by Project teams.  The questions provided are as a baseline and have been kept where possible to a high level. Project teams will be expected to consider the question, agree on a response and provide detailed narrative that provides context against how well each of the issues where applied/managed through the relevant stage. Both positive and negative reflections should be considered.

When to Start Lessons Learnt Register

  • Commissioning and Completion Management - Commence the "Completion" Lessons Learnt Register at the start of the process. Progressively collect lessons and observations throughout this stage using project activities where possible to drive consideration. Apply any common learnt lessons that came out of the previous stage.

When to Conduct Lesson Learnt Workshop

What to Consider

In addition to the issues captured in the Lesson Learnt Register the following should be considered:

  • Completion activities issues – where there any issues that occurred during this stage in relation to project Completion?
  • Were there any handover/takeover issues? Did the contractor fulfil their obligations in this area and were all of the requirements handed over in a timely and quality manner.
  • Did the PMCA manage this process in a quality manner? Were there any issues that impacted on the effectiveness of the handover/takeover?
  • Were there many issues that arose during the Defects Liability Period (DLP)? If so were they related to standard defects or to issues with the construction? Did the PMCA manage these well? And was the Contractor reactive in resolving these issues?
  • Was the asset rollout process applied? Did all parties provide the information required to complete this part of the process?

Other Issues

  • Were there any WHS issues during this stage and if so, how were they managed?
  • CIOG
  • DSA
  • SDD
  • Environmental
  • Heritage
  • DEEP