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Alternative Resolutions & Equity

Alternative Resolutions and Equity Technical Authority

Alternative Resolutions and Equity Technical Authority (ARE TA) is responsible for the provision of technical advice to ensure the ongoing development and maintenance of professional standards in the delivery of Alternative Dispute Resolution (ADR) and Equity Programs in Defence:

  • Strategic and technical advice to Complaint Resolution on Alternative Dispute Resolution matters.
  • Develop and implement workplace behaviour policy and other initiatives, including the mandatory annual Workplace Behaviour awareness packages and associated online training packages.
  • Raise, assess and maintain the Reserve and Dispute Resolution Duty Panels of Defence Mediators and Conflict Coaches.
  • Coordinate the Defence Equity Network.
  • Develop policy, submissions, reports and deliver briefings on Defence's dispute management and equity programs, including the development of Defence's Dispute Management Plan.
  • Provide guidance for all equity related policy matters to whole of Defence.

ADR options include: Conflict Coaching, Mediation, Facilitated Conversation, and Group Facilitation.

DEAL - Defence Equity Advice Line

The Defence Equity Advice Line (DEAL) provides information and referral service for all Defence personnel in regards to workplace behaviour and equity issues.

The DEAL is a free call number: 1800 DEFENCE (333 362). The DEAL is staffed between 0700-2200 Monday to Friday AEST/AEDT (closed on national public holidays).

Overseas callers can access the DEAL on +61 6127 2900.

Early Intervention and Support

An alternative contact for ADR support is via Early Invention and Support (EI&S) on 1800 111 812 or email:

The Early Intervention and Support Team operate as a single contact point for APS personnel and ADF members requiring access to a range of service delivery elements:

  • APS Rehabilitation Case Management;
  • APS Conduct, Performance and Probation; and
  • APS & ADF Alternative Dispute Resolution.

The team is staffed by experienced case officers who will triage the referral to determine the appropriate course of action needed to manage a situation.


Directorate of Alternative Resolutions and Equity Technical Authority
Brindabella Business Park
Canberra ACT 2600